About the programme:
The workshop is aimed at any person who will benefit at effective telephone skills. It is a hands-on workshop and participants will use personal examples, case studies, and role-plays to anchor the learning and identify stumbling blocks and resources to effective telephone skills.
The workshop outcome:
On completion of the workshop the participant should be able to practice effective telephone skills.
Specific outcomes of the workshop content:
The participant will be able to attain the workshop outcome by being able to:
by example and experiential learning probably describes the training methodology
most accurately. Participants will be actively involved in the learning
through the use of simulation exercises and case studies.
© 2003 DCT Consulting (Pty) Ltd: 2001/013615/07