Total Quality Management (TQM)
About the programme:
TQM programme is designed to give participants the necessary knowledge
and skills needed to implement total quality practices. Learning opportunities
will be provided to understand total quality concepts and techniques
for managing, controlling and improving quality.
The workshop outcome:
On completion of the programme participants should be able to implement the TQM concept and techniques for managing, controlling and improving quality within their organisations.
Specific outcomes of the workshop content:
Participants should achieve the workshop outcome by being able to:
The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own organisations, thus ensuring that the learning is anchored at their workplace. As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.
© 2003 DCT Consulting (Pty) Ltd: 2001/013615/07