Short Courses

Total Quality Management (TQM)

Duration: 5-days
Facilitators: 1
Maximum Amount of Participants: 16
NQF Level: 5

About the programme:

The TQM programme is designed to give participants the necessary knowledge and skills needed to implement total quality practices. Learning opportunities will be provided to understand total quality concepts and techniques for managing, controlling and improving quality.
During this intervention various concepts will be addressed, such as:

  • Overview of TQM
  • Effect savings on the input cost of an organisation
  • The creation and maintenance of a quality culture
  • Developing a TQM system
  • Developing tools and techniques for the continuous improvement of quality
  • Implementation of TQM
  • Impact of quality on profitability
  • Business strategy driven by TQM
  • Data collection and analysis through TQM tools
  • Cultural transformation necessary for successful implementation of total quality practices
  • Achievement of world class status in manufacturing and service through TQM

The workshop outcome:

On completion of the programme participants should be able to implement the TQM concept and techniques for managing, controlling and improving quality within their organisations.

Specific outcomes of the workshop content:

Participants should achieve the workshop outcome by being able to:

  1. Understand the TQM concept and techniques for managing, controlling and improving quality at the workplace.
  2. Have a strategy to implement total quality practices at the workplace and effect savings on the input cost of an organisation.
  3. Develop a basic TQM system including tools and techniques for the continuous improvement of quality.
  4. Know what cultural transformation is necessary for successful implementation of total quality practices within his/her organisation.
  5. Have a strategy to create and maintain a quality culture that will move the organisation towards world-class status. This strategy must fall within the participant’s circle of influence.
  6. Understand the impact of quality on profitability.
  7. Use total quality tools for data collection and analysis.
  8. Know how to implement a business strategy driven by TQM.

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own organisations, thus ensuring that the learning is anchored at their workplace. As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

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