of the group-dynamics worked with here are:
Impact assessment (one-day):
spirit & culture
cohesion and affection
This assessment is done once the whole process is completed. The purpose
is to determine the impact of the development interventions. The post-assessment
takes the same form as the pre-assessment and is a combination of quantitative
and qualitative analysis. We use interviews and questionnaires to assess
the programme impact. The two assessments forms the basis of the final
Final Report & Feedback (focus group):
A complete report will be compiled feedback given back to the group
during a focus group.
experience in working with senior management we understand the constrains
that is placed on time and workload brought about through in-house training.
For this reason we have structured the programme in such a way that
work-sessions never last for more than three-days. Once we are appointed
as service providers we will negotiate the time frame of the programme
to suit the teams needs.
The methodology is based on interactive learning, i.e. learners will
learn by doing. Furthermore learners will use examples from their own
oerganisation, thus ensuring that the learning is anchored at their
workplace. 30% of the programme is spent on individual assessment and
self-awareness in the learner’s role as leader.
As with all DCT training programmes, we strive to effect actual change
back at the workplace through effective and practical outcomes based
3. Organisational Management Programmes:
Supervisors are provided with the skills and knowledge to manage their
teams and organisational outcomes effectively within their workplace.
This includes obtaining organisational outcomes through effective coaching,
performance management, goal setting and motivating for action. Furthermore
dealing with dispute resolution and trade union interventions as well
as dealing effectively with problems in order to avoid loss of productivity
is an important focus of this programme.
Junior Management Programme
The Junior Management Skills Development Programme is designed to assist
junior manager to cross the boundary from Supervisory level to Junior
Management level. Furthermore the programme aims to start preparing
the junior manager for moving up to more senior managerial levels. Practical
application of managerial principles forms a focal point in this programme.
Participants will learn through practical exercises and organisational
Middle Management Programme
Participants are given more advanced managerial and leadership skills
in order to deal with matters of both operational and strategic nature.
The middle manager often finds him/herself sandwiched between processes
of strategy and operations. To deal with this the he/she needs knowledge
on matters of operational and strategic management as well as skills
to manage the processes and human dynamics surrounding this important
Senior Management Programme
The Senior Management Skills Development Programme is designed to give
participants the necessary managerial and leadership skills to function
strategically in a dynamic environment. The challenge for senior managers
is to function strategically whilst not loosing touch with the practical
side of organisational operations. Power, authority, time and task are
also important dimensions of this programme.
Dynamic Management Programmes:
This dynamic programme is aimed at giving those who have to manage teams
the necessary knowledge and skills to optimise team results. The main
focus of this programme is on getting results from group processes and
effectively dealing with interpersonal dynamics within groups. Areas
covered are group dynamics, strategic alignment of teams, role clarification
within teams, team processes (decision making, planning, problem solving,
etc.), and interpersonal dynamics (conflict, relationships, etc).
Basic Managerial Skills
The programme aims to give novice managers the knowledge and skills
to implement basic managerial principles within their daily tasks. Furthermore
they should be able to obtain organisational outcomes through effective
goal setting, delegation, problem solving, and decision-making. Another
focus area is the avoidance of low productivity by managing people,
operations and administration effectively.
Implementation of operational management principles is the focus point
of this programme. Important facets covered here are implementation
of project management principles in the area of operational management;
obtaining organisational outcomes through effective coaching, performance
management, goal setting and motivating for action; and avoiding loss
of productivity by dealing effectively with problems as they arise.
Dealing with dispute resolution and trade union interventions within
South African context is also covered.
This programme is designed for managers who operate on strategic level.
Managers are given skills to work with organisational purpose and understand
the effect that the external environment has on this purpose. Some areas
covered in this programme are: the application environmental and internal
analysis; formulation of long-term objectives; sustainment of competitive
advantage through effective implementation of strategy; exercising strategic
control, monitoring and evaluation; and integrating strategic management
with organisational performance systems.
Leadership Development Programme
The Leadership Development Programme is designed to give participants
the necessary managerial and leadership skills to take their organisations
forward in a fast moving world. An inside-out approach is followed in
the programme, and a large part of the programme is spent on working
with the participant’s own stumbling blocks and opportunities
towards effective leadership. One day is spent on one-on-one assessment
and individual interviews, which forms the basis of this programme.
Participants are given knowledge and skills that will enable them to
effectively participate in the design and management of organizational
policy. Areas covered are the process of policy development and implementation;
the different models of policy; policy-management principles; and effective
participation in policy development, maintenance and design.
Transformational Leadership & Change Management:
The programme focuses on understanding the concepts of transformational
leadership and change management, as well as the organisational and
human dynamics that occur when change or transformation is introduced
and applying theory to manage these dynamics. Participants will identify
the stumbling blocks that their organisation has towards change and
transformation and apply leadership theory & principles to enhance
such change and transformation
6. Focused Management Programmes
Call Centre Management
This programme is designed to give participants the practical knowledge
and skills that will equip them to successfully establish and manage
a call centre. The program is customised to client specifications and
runs over a period of between two to five days. Management of the centre,
the staff, and service excellence are focal points of this programme.
Customer Care Management
The customer care management programme is designed to give participants
the necessary knowledge and skills to manage a culture of ‘customer
service excellence’ within the organisation. This aim is achieved
by establishing exceptional customer care through effective and efficient
customer care management. Specific outcomes are taken from unit standards
registered on the NQF to ensure that learners can acquire credits towards
This program consists of two three-day workshops. Managers are trained
in diversity awareness, interpersonal effectiveness, practical management
of diversity issues, implementation of affirmative action policy, managing
equity as well as the legal aspects of managing diversity in South African
The workshop is designed to give participants practical knowledge on
how to actively manage the financial affairs of an organisation. Performing
financial analysis and planning; making investment decisions; and making
financing decisions are the focus areas of this workshop. Furthermore
the financial managers role in the Total Quality Management (TQM) programme
of the organisation is also covered.
Human Resource Management
The purpose of this programme is to sensitise managers to the broader
context of managing human resources and their own specific role. Starting
off with a general introduction of human resource management within
the South African context and then moving to more detailed aspects.
Participants will learn skills that will enable them to effectively
apply the principles of information management within their organisations.
Main areas covered are the concept of information management, the utilisation
and development of effective information systems, the organising of
information resources, and the design of control security for information
The purpose of this programme is to sensitise managers to the broader
context of marketing management and the marketing process. Starting
off with a general introduction of marketing management within the South
African context and then moving to more detailed aspects of the marketing
The programme sets out to introduce the participant to a set of instruments
that is designed to navigate the process of organisational goal achievement
through effective performance management. On completion of this programme
the participant must be able to implement a basic performance management
The programme provides a foundation of basic project management skills,
which can be used to build further project management, related competencies.
On completion of the programme the participant should be able to execute
small & medium size projects, be an effective project team member,
and provide assistance to a project manager of large projects.
Public Finance Management
On completion of this workshop the participant should have sufficient
practical knowledge and skills in order to contribute with the financial
management of a public department. Areas covered are legislation pertaining
to public finance, basic cost analysis, budgeting and the different
forms of budget, and basic principles of healthy public financial management.
The programme is designed to equip individuals to manage inter-personal
relations effectively. Some of the areas covered are assertiveness skills,
boundary management, effective communication skills, dealing with difficult
people, problem solving, conflict management, giving and receiving of
criticism, and winning at human relations.
Total Quality Management
Participants will receive the necessary knowledge and skills needed
to implement total quality practices. Learning opportunities will be
provided to understand total quality concepts and techniques for managing,
controlling and improving quality.
On completion of the programme participants should be able to implement
the TQM concept and techniques within their organisations.
Understanding and Implementing Black Empowerment
‘Black Empowerment’ is a concept that provokes both fear
and hope to various South Africans. In organisational context we use
the term on a daily basis. Yet few managers actually know what it means,
entails or how to manage it. This workshop gives participants the necessary
background and knowledge to understand and implement black empowerment
within South African context.
7. Management Support Programmes
Coaching & Mentoring
The programme is a skills based programme, aimed at enabling managers
and supervisors to use coaching and mentoring skills as part of their
daily role function. Participants are given the necessary theoretical
background where after case studies and demonstrations are used to transfer
couching and mentoring skills.
The programme starts with determining the participant’s personality
profile and conflict handling style. Psychometric testing is used for
this purpose. Once participants have a good understanding of how they
contribute to conflict situations the programme moves towards practical
conflict management. During the practical sessions participants will
demonstrate the skills taught through role-plays, case studies and other
Creative Problem Solving
Creative problem solving techniques such as brain storming, brain sailing,
six thinking hats, lateral thinking, convergent and divergent skills
and other creative problem solving techniques are used to assist the
participant in designing his/her own creative problem-solving process.
This is done through incorporating the different techniques to suit
a specific situation. On completion of the programme the participant
should be able to facilitate a problem solving process.
Participants will learn skills on how to access their creative brain
and produce numerous options. The more options available, the more powerful
and creative the individual with the options become. Skills taught in
this programme should increase the participants daily though processes.
Effective People Programme
The programme is designed to move individuals attending towards optimal
functioning. In doing so participants will function better within their
workplace and in their personal lives. It incorporates some of the world’s
top theory in peak performance and effectiveness. Some of this theory
includes Stephen Coveys ‘Seven Habits of Highly Effective People’,
Anthony Robbins ‘Personal Power’ and many more.
EQ is a powerful concept that has moved humans to achieve incredible
results and conquer incredible feats over the past centuries. But it’s
not these incredible feats that make the concept so powerful, but rather
the unique way in which it can enhance your daily life. Better relationships,
more effective conflict management, and higher levels of self-understanding
and motivation. The programme helps the participant to estimate his/her
own EQ and then how to use this tool enhance interpersonal effectiveness.
The image management programme aims to assist participants to create
and project positive and powerful first impressions. Furthermore also
to maintain an image that contributes towards the organisational strategic
intent. Some of the areas covered during the programme are: first impressions,
boundary management, clothing & wardrobes, body language and non-verbal
Individual Achievement & Motivation
During the first part of this workshop the participant will understand
his/her own dynamics; clarify his/her organisational role and have an
understanding of his/her organisations strategic intent. Once this is
achieved the participant will work with his/her own stumbling blocks
towards effective functioning and find ways of taking up a leadership
role within his/her organisation.
The negotiations skills programme is aimed at the negotiator who is
serious about negotiating for optimal results. Participants will acquire
skills of planning and managing the negotiation process, applying various
negotiation techniques, principles of moving the other party towards
“YES”, and the design of a negotiation strategy
Presentation skills are aimed at any person who will benefit at skills
in making presentations to small and large groups. Presentations are
usually used in organisational proposals, sales, giving through of information,
training, etc. On programme completion the participant should be able
to prepare a powerful presentation by focussing on what matters most
and by using the most appropriate presentation tools for the specific
The workshop is aimed at any person who will benefit at skills in effective
time management. It is a hands-on workshop and participants will use
personal examples to draw up schedules and identify stumbling blocks
and resources to effective time management. On completion of the time
management workshop the participant should be able to prioritise and
manage time effectively.