Short Courses

Conflict Management

Duration: 2-days
Max. Participants: 12
Facilitators: 1
NQF Level: 5

About the programme:

The Programme is skills-based and aimed at enabling participants to enhance interpersonal relationships through effective conflict management. The programme starts with determining the participant’s personality profile and conflict handling style. Psychometric testing is used for this purpose. Once participants have a good understanding of how they contribute to conflict situations the programme moves towards practical conflict management. During the practical sessions participants will demonstrate the skills taught through role-plays, case studies and other experiential-based activities.

The workshop outcome:

On completion of this workshop the participant should be able to apply conflict management skills in order to effectively deal with interpersonal conflict.

Specific outcomes of the workshop content:

Participants will achieve the workshop outcome by being able to:

  1. Understand his/her own personality profile and the effect that it has on his/her conflict management style.
  2. Understand his/her own conflict management style and the effect that it has on his/her interpersonal relations.
  3. Demonstrate his/her freedom to choose a response during a conflict-provoking stimulus.
  4. Apply conflict management skills to foster long-term relationships.

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own environments, thus ensuring that the learning is anchored at their workplace. Most of the interactive learning will take the form of simulated exercises where participants negotiate towards certain outcomes or demonstrate the skills taught.
As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

© 2003 DCT Consulting (Pty) Ltd: 2001/013615/07












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