Short Courses

Communication Skills

Duration: 3-days
Max. Participants: 16
Facilitators: 1
NQF Level: 5

About the programme:

The Communication Skills Programme is aimed at any person who will benefit in acquiring verbal, written and non-verbal skills within organisational context.
Some of the areas covered in this programme are:

  • Basic elements of communication
  • Effective verbal communication
  • Effective non-verbal communication
  • Using communication skills in conflict situations
  • Basic presentation skills
  • Effective communication within official meetings and meeting procedures
  • Written communication & report writing

The workshop outcome:

After completion of this workshop the participant should be able to apply and practice effective communication skills.

Specific outcomes of the workshop content:

Participants will achieve the workshop outcome by being able to:

  • Know the necessary theoretical background on organisational communication.
  • Demonstrate effective verbal and non-verbal communication.
  • Use communication skills to effectively work with conflict situations.
  • Put together and demonstrate a short presentation.
  • Knowing meeting procedures and using effective communication within meetings.
  • Utilise the knowledge gained on effective written communication the actual writing of documentation.

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own environments, thus ensuring that the learning is anchored at their workplace. Most of the interactive learning will take the form of simulated exercises where participants negotiate towards certain outcomes or demonstrate the skills taught.
As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

© 2003 DCT Consulting (Pty) Ltd: 2001/013615/07

 

 

 

 

 

 

 

 

 

 

 

 

 

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