Call Centre Operator
About the Programme:
The Call Centre Operator course is designed to give participants the practical knowledge and skills that will equip them to successfully operate within a call centre. Some of the areas covered within this programme are:
The workshop outcome:
On completion of this programme the participant should be able to enhance the purpose of the call centre through practicing effective and efficient call centre operation skills.
Specific outcomes of the workshop content:
Participants should achieve the workshop outcome by being able to:
is based on interactive learning, i.e. learners will learn by doing.
Furthermore learners will use examples from their own organisations,
thus ensuring that the learning is anchored at their workplace.
2003 DCT Consulting (Pty) Ltd: 2001/013615/07